FAQ \u2013 Nantong Metatech Industry | Spare Parts & Service Help Center<\/title>\r\n <meta name=\"description\" content=\"Frequently Asked Questions about laser spare parts, press brake tooling, plasma consumables, shipping, OEM\/ODM, and maintenance services from Nantong Metatech Industry.\">\r\n \r\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0-beta3\/css\/all.min.css\">\r\n \r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:opsz,wght@14..32,300;14..32,400;14..32,500;14..32,600;14..32,700&family=Poppins:wght@500;600;700&display=swap\" rel=\"stylesheet\">\r\n <style>\r\n\r\n\r\n\r\n \/* header for faq page (simple) *\/\r\n .faq-header {\r\n padding: 28px 0 16px;\r\n border-bottom: 2px solid #eef2f0;\r\n margin-bottom: 40px;\r\n }\r\n .logo-area h1 {\r\n font-family: 'Poppins', sans-serif;\r\n font-size: 1.8rem;\r\n font-weight: 700;\r\n color: #0f3b2c;\r\n }\r\n .logo-area p {\r\n color: #5b6e8c;\r\n font-size: 0.9rem;\r\n }\r\n\r\n \/* hero faq banner *\/\r\n .faq-hero {\r\n background: linear-gradient(105deg, #f6faf4 0%, #ecf3e8 100%);\r\n border-radius: 42px;\r\n padding: 48px 40px;\r\n margin-bottom: 60px;\r\n text-align: center;\r\n }\r\n .faq-hero h2 {\r\n font-size: 2.4rem;\r\n font-weight: 700;\r\n margin-bottom: 16px;\r\n color: #0f2a1f;\r\n }\r\n .faq-hero p {\r\n font-size: 1.1rem;\r\n max-width: 680px;\r\n margin: 0 auto;\r\n color: #334155;\r\n }\r\n\r\n \/* categories *\/\r\n .category-filter {\r\n display: flex;\r\n flex-wrap: wrap;\r\n justify-content: center;\r\n gap: 12px;\r\n margin-bottom: 48px;\r\n }\r\n .cat-btn {\r\n background: transparent;\r\n border: 1px solid #cbd5e1;\r\n padding: 8px 24px;\r\n border-radius: 40px;\r\n font-weight: 500;\r\n font-size: 0.9rem;\r\n cursor: pointer;\r\n transition: all 0.2s;\r\n color: #2c3e4e;\r\n }\r\n .cat-btn.active, .cat-btn:hover {\r\n background-color: #0f3b2c;\r\n border-color: #0f3b2c;\r\n color: white;\r\n }\r\n\r\n \/* faq grid \/ accordion *\/\r\n .faq-grid {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fill, minmax(540px, 1fr));\r\n gap: 24px 32px;\r\n margin: 40px 0 30px;\r\n }\r\n .faq-item {\r\n background: white;\r\n border-radius: 24px;\r\n padding: 8px 0 8px 0;\r\n border: 1px solid #e9edf2;\r\n transition: all 0.2s;\r\n }\r\n .faq-question {\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n padding: 20px 24px;\r\n cursor: pointer;\r\n font-weight: 600;\r\n font-size: 1.1rem;\r\n color: #0f2a1f;\r\n }\r\n .faq-question i {\r\n font-size: 1.2rem;\r\n color: #0f3b2c;\r\n transition: transform 0.2s;\r\n }\r\n .faq-answer {\r\n padding: 0 24px 20px 24px;\r\n border-top: 1px solid #eef2f6;\r\n display: none;\r\n color: #475569;\r\n line-height: 1.6;\r\n }\r\n .faq-answer.show {\r\n display: block;\r\n }\r\n .faq-question.active i {\r\n transform: rotate(180deg);\r\n }\r\n \/* inline icons in answer *\/\r\n .answer-list {\r\n margin-left: 20px;\r\n list-style: none;\r\n }\r\n .answer-list li {\r\n margin-bottom: 8px;\r\n position: relative;\r\n padding-left: 22px;\r\n }\r\n .answer-list li i {\r\n position: absolute;\r\n left: 0;\r\n top: 4px;\r\n font-size: 0.8rem;\r\n color: #0f3b2c;\r\n }\r\n\r\n \/* quick contact box *\/\r\n .contact-box {\r\n background: #f8fbf6;\r\n border-radius: 36px;\r\n padding: 48px 32px;\r\n text-align: center;\r\n margin: 60px 0 40px;\r\n border: 1px solid #e2e8e6;\r\n }\r\n .btn-primary {\r\n background-color: #0f3b2c;\r\n color: white;\r\n padding: 12px 32px;\r\n border-radius: 40px;\r\n font-weight: 600;\r\n display: inline-block;\r\n text-decoration: none;\r\n transition: all 0.3s ease;\r\n margin-top: 16px;\r\n }\r\n .btn-primary:hover {\r\n background-color: #1a5c45;\r\n transform: translateY(-2px);\r\n }\r\n\r\n \/* footer *\/\r\n .faq-footer {\r\n background: #111827;\r\n color: #e2e8f0;\r\n padding: 40px 0 24px;\r\n border-radius: 32px 32px 0 0;\r\n margin-top: 40px;\r\n }\r\n .footer-inner {\r\n display: flex;\r\n flex-wrap: wrap;\r\n justify-content: space-between;\r\n gap: 32px;\r\n }\r\n .footer-bottom {\r\n text-align: center;\r\n padding-top: 28px;\r\n font-size: 0.8rem;\r\n border-top: 1px solid #2d3748;\r\n margin-top: 28px;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .faq-grid {\r\n grid-template-columns: 1fr;\r\n }\r\n .faq-hero h2 {\r\n font-size: 1.8rem;\r\n }\r\n .faq-question {\r\n font-size: 1rem;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"faq-container\">\r\n \r\n <div class=\"faq-header\">\r\n <div class=\"logo-area\">\r\n <h1>METATECH <span style=\"font-weight:400;\">INDUSTRIE<\/span><\/h1>\r\n <p>Laser \u00b7 Plasma \u00b7 Press Brake \u00b7 Guillotine Shear Spare Parts, Consumables & Service<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"faq-hero\">\r\n <i class=\"fas fa-circle-question\" style=\"font-size: 3rem; color:#0f3b2c; margin-bottom: 18px; display: inline-block;\"><\/i>\r\n <h2>Frequently Asked Questions<\/h2>\r\n <p>Get instant answers about our products, global logistics, technical support, and OEM\/ODM capabilities. Your trust, our priority.<\/p>\r\n <\/div>\r\n\r\n \r\n <div class=\"category-filter\" id=\"categoryFilter\">\r\n <button class=\"cat-btn active\" data-cat=\"all\">All Questions<\/button>\r\n <button class=\"cat-btn\" data-cat=\"products\">Products & Consumables<\/button>\r\n <button class=\"cat-btn\" data-cat=\"shipping\">Order & Shipping<\/button>\r\n <button class=\"cat-btn\" data-cat=\"service\">Service & Support<\/button>\r\n <button class=\"cat-btn\" data-cat=\"custom\">OEM \/ Customization<\/button>\r\n <\/div>\r\n\r\n \r\n <div class=\"faq-grid\" id=\"faqGrid\">\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd27 Which laser cutting spare parts & consumables do you offer?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>We stock a complete ecosystem for fiber and CO\u2082 laser systems, including:<\/p>\r\n <ul class=\"answer-list\">\r\n <li><i class=\"fas fa-circle\"><\/i> Laser nozzles (single\/double layer), protective windows, focus & collimating lenses<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Ceramic rings, cutting head sensors, OEM replacement modules<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Servo motors, drives, linear guideway bellows covers, water chillers, air compressors<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Dust collectors, fiber\/CO\u2082 laser sources, and complete laser head assemblies.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\u2699\ufe0f What press brake and guillotine shear parts are available?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>We provide precision tooling and hydraulic components for bending and shearing machines:<\/p>\r\n <ul class=\"answer-list\">\r\n <li><i class=\"fas fa-circle\"><\/i> Upper and lower dies (punches & dies), quick-release clamping systems<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Shear blades, backgauge systems, CNC controllers<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Optical grating \/ magnetic linear scales, high-pressure oil pumps, hydraulic valves<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Servo motors and drives for synchronized bending.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd25 Are your plasma consumables compatible with Hypertherm \/ Kjellberg?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes, we supply high-quality replacement parts compatible with major brands: Hypertherm, Kjellberg, Thermal Dynamics, and more. Our range includes electrodes, nozzles, swirl rings, shields, retaining caps, torch height control systems and CNC controller kits \u2014 offering excellent performance at competitive cost.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"shipping\">\r\n <div class=\"faq-question\">\r\n <span>\ud83c\udf0d Do you ship worldwide and how fast is dispatch?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Absolutely. Nantong Metatech ships to over 50 countries across Europe, Americas, Asia, Middle East, and Africa. We maintain a large ready stock in Nantong, China. Most standard parts ship <strong>same-day<\/strong> when ordered before our cut-off time. Express courier (DHL\/FedEx) and sea freight options are available. Typical delivery: 3\u20137 days for urgent air shipments, 15\u201330 days for economical sea freight.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"shipping\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udce6 Is there a minimum order quantity (MOQ) for spare parts?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>For most standard consumables (nozzles, lenses, electrodes, press brake tooling), we offer low MOQs \u2014 sometimes even single pieces for emergency replacement. However, volume discounts apply for bulk orders. For OEM\/ODM custom parts, we can discuss flexible MOQs based on your project requirements.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"service\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udee0\ufe0f What kind of after-sales service & repair do you offer?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Beyond spare parts supply, we provide professional <strong>on-site & remote technical support<\/strong> and repair coordination. Our team helps extend machine lifecycle for laser cutters, press brakes, plasma tables and shears. Services include:<\/p>\r\n <ul class=\"answer-list\">\r\n <li><i class=\"fas fa-circle\"><\/i> Fault diagnostics and spare parts replacement guidance<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Coordination of repair technicians for critical breakdowns<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Preventive maintenance consulting and training.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"service\">\r\n <div class=\"faq-question\">\r\n <span>\u23f1\ufe0f How quickly do you respond to quote requests?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>We promise a <strong>response within 4 working hours<\/strong> for all RFQs and technical inquiries. Our dedicated sales engineers understand urgent production needs, and we strive to send pricing, availability, and lead times as fast as possible \u2014 often within 1-2 hours.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"custom\">\r\n <div class=\"faq-question\">\r\n <span>\u270f\ufe0f Do you offer OEM\/ODM or custom spare parts manufacturing?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes \u2014 <strong>Customization and OEM\/ODM<\/strong> are at our core. Our team of optical engineers, mechanical designers, and technical specialists works with clients to develop tailored solutions: custom press brake tooling, special laser optics, private label consumables, or unique laser head components. Share your specifications and we deliver prototypes and mass production.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd06 Do you supply parts for handheld or robotic laser welding?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Absolutely. We offer specialized optics and cooling for laser welding systems: welding nozzles, protective sapphire windows, focus lenses, collimators, reflector mirror sets, complete handheld laser welding heads, and welding-dedicated water chillers. Compatible with most fiber laser welding brands.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"shipping\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udea2 Can I order laser nozzles, press brake tooling & plasma electrodes together?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes! As a one-stop supplier, you can combine any items across our catalog (laser, press brake, plasma, welding, service tools) into a single order. This helps you consolidate freight costs, reduce administrative overhead, and benefit from wholesale pricing on mixed baskets. We handle export documentation and efficient packing.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"custom\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udcd0 What is the process for custom press brake tooling or laser head parts?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Simple 4-step process: <strong>1) Send drawings\/specs or samples \u2192 2) Engineering review & quotation \u2192 3) Prototype approval \u2192 4) Mass production & delivery.<\/strong> Our technical team works closely to ensure geometry, material grade, and coating meet your application. Fast lead times for prototypes.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"service\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd12 Do your consumables and parts come with warranty?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes. We provide a 6-12 month warranty (depending on part type) against manufacturing defects. For OEM-grade optics and key components, we offer extended support. Our quality control ensures each product meets or exceeds original specifications. In case of any quality issue, we offer replacement or refund as per our policy.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83c\udfed Which industries do you typically serve?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Metal fabrication, automotive parts, sheet metal workshops, heavy equipment manufacturing, aerospace component suppliers, and job shops. Any facility using laser cutters, press brakes, plasma tables, guillotine shears, or laser welders can benefit from our spare parts and maintenance services.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n<\/div>\r\n\r\n\r\n\r\n<script>\r\n \/\/ Accordion toggle\r\n const questions = document.querySelectorAll('.faq-question');\r\n questions.forEach(question => {\r\n question.addEventListener('click', () => {\r\n const answer = question.nextElementSibling;\r\n const icon = question.querySelector('i');\r\n answer.classList.toggle('show');\r\n question.classList.toggle('active');\r\n \/\/ optional: close others? keep independent for clarity\r\n });\r\n });\r\n\r\n \/\/ Category filter logic\r\n const filterBtns = document.querySelectorAll('.cat-btn');\r\n const faqItems = document.querySelectorAll('.faq-item');\r\n\r\n filterBtns.forEach(btn => {\r\n btn.addEventListener('click', () => {\r\n \/\/ update active class\r\n filterBtns.forEach(b => b.classList.remove('active'));\r\n 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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n FAQ \u2013 Nantong Metatech Industry | Spare Parts & Service Help Center<\/title>\r\n <meta name=\"description\" content=\"Frequently Asked Questions about laser spare parts, press brake tooling, plasma consumables, shipping, OEM\/ODM, and maintenance services from Nantong Metatech Industry.\">\r\n \r\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0-beta3\/css\/all.min.css\">\r\n \r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:opsz,wght@14..32,300;14..32,400;14..32,500;14..32,600;14..32,700&family=Poppins:wght@500;600;700&display=swap\" rel=\"stylesheet\">\r\n <style>\r\n\r\n\r\n\r\n \/* header for faq page (simple) *\/\r\n .faq-header {\r\n padding: 28px 0 16px;\r\n border-bottom: 2px solid #eef2f0;\r\n margin-bottom: 40px;\r\n }\r\n .logo-area h1 {\r\n font-family: 'Poppins', sans-serif;\r\n font-size: 1.8rem;\r\n font-weight: 700;\r\n color: #0f3b2c;\r\n }\r\n .logo-area p {\r\n color: #5b6e8c;\r\n font-size: 0.9rem;\r\n }\r\n\r\n \/* hero faq banner *\/\r\n .faq-hero {\r\n background: linear-gradient(105deg, #f6faf4 0%, #ecf3e8 100%);\r\n border-radius: 42px;\r\n padding: 48px 40px;\r\n margin-bottom: 60px;\r\n text-align: center;\r\n }\r\n .faq-hero h2 {\r\n font-size: 2.4rem;\r\n font-weight: 700;\r\n margin-bottom: 16px;\r\n color: #0f2a1f;\r\n }\r\n .faq-hero p {\r\n font-size: 1.1rem;\r\n max-width: 680px;\r\n margin: 0 auto;\r\n color: #334155;\r\n }\r\n\r\n \/* categories *\/\r\n .category-filter {\r\n display: flex;\r\n flex-wrap: wrap;\r\n justify-content: center;\r\n gap: 12px;\r\n margin-bottom: 48px;\r\n }\r\n .cat-btn {\r\n background: transparent;\r\n border: 1px solid #cbd5e1;\r\n padding: 8px 24px;\r\n border-radius: 40px;\r\n font-weight: 500;\r\n font-size: 0.9rem;\r\n cursor: pointer;\r\n transition: all 0.2s;\r\n color: #2c3e4e;\r\n }\r\n .cat-btn.active, .cat-btn:hover {\r\n background-color: #0f3b2c;\r\n border-color: #0f3b2c;\r\n color: white;\r\n }\r\n\r\n \/* faq grid \/ accordion *\/\r\n .faq-grid {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fill, minmax(540px, 1fr));\r\n gap: 24px 32px;\r\n margin: 40px 0 30px;\r\n }\r\n .faq-item {\r\n background: white;\r\n border-radius: 24px;\r\n padding: 8px 0 8px 0;\r\n border: 1px solid #e9edf2;\r\n transition: all 0.2s;\r\n }\r\n .faq-question {\r\n display: flex;\r\n justify-content: space-between;\r\n align-items: center;\r\n padding: 20px 24px;\r\n cursor: pointer;\r\n font-weight: 600;\r\n font-size: 1.1rem;\r\n color: #0f2a1f;\r\n }\r\n .faq-question i {\r\n font-size: 1.2rem;\r\n color: #0f3b2c;\r\n transition: transform 0.2s;\r\n }\r\n .faq-answer {\r\n padding: 0 24px 20px 24px;\r\n border-top: 1px solid #eef2f6;\r\n display: none;\r\n color: #475569;\r\n line-height: 1.6;\r\n }\r\n .faq-answer.show {\r\n display: block;\r\n }\r\n .faq-question.active i {\r\n transform: rotate(180deg);\r\n }\r\n \/* inline icons in answer *\/\r\n .answer-list {\r\n margin-left: 20px;\r\n list-style: none;\r\n }\r\n .answer-list li {\r\n margin-bottom: 8px;\r\n position: relative;\r\n padding-left: 22px;\r\n }\r\n .answer-list li i {\r\n position: absolute;\r\n left: 0;\r\n top: 4px;\r\n font-size: 0.8rem;\r\n color: #0f3b2c;\r\n }\r\n\r\n \/* quick contact box *\/\r\n .contact-box {\r\n background: #f8fbf6;\r\n border-radius: 36px;\r\n padding: 48px 32px;\r\n text-align: center;\r\n margin: 60px 0 40px;\r\n border: 1px solid #e2e8e6;\r\n }\r\n .btn-primary {\r\n background-color: #0f3b2c;\r\n color: white;\r\n padding: 12px 32px;\r\n border-radius: 40px;\r\n font-weight: 600;\r\n display: inline-block;\r\n text-decoration: none;\r\n transition: all 0.3s ease;\r\n margin-top: 16px;\r\n }\r\n .btn-primary:hover {\r\n background-color: #1a5c45;\r\n transform: translateY(-2px);\r\n }\r\n\r\n \/* footer *\/\r\n .faq-footer {\r\n background: #111827;\r\n color: #e2e8f0;\r\n padding: 40px 0 24px;\r\n border-radius: 32px 32px 0 0;\r\n margin-top: 40px;\r\n }\r\n .footer-inner {\r\n display: flex;\r\n flex-wrap: wrap;\r\n justify-content: space-between;\r\n gap: 32px;\r\n }\r\n .footer-bottom {\r\n text-align: center;\r\n padding-top: 28px;\r\n font-size: 0.8rem;\r\n border-top: 1px solid #2d3748;\r\n margin-top: 28px;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .faq-grid {\r\n grid-template-columns: 1fr;\r\n }\r\n .faq-hero h2 {\r\n font-size: 1.8rem;\r\n }\r\n .faq-question {\r\n font-size: 1rem;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"faq-container\">\r\n \r\n <div class=\"faq-header\">\r\n <div class=\"logo-area\">\r\n <h1>METATECH <span style=\"font-weight:400;\">INDUSTRIE<\/span><\/h1>\r\n <p>Laser \u00b7 Plasma \u00b7 Press Brake \u00b7 Guillotine Shear Spare Parts, Consumables & Service<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <div class=\"faq-hero\">\r\n <i class=\"fas fa-circle-question\" style=\"font-size: 3rem; color:#0f3b2c; margin-bottom: 18px; display: inline-block;\"><\/i>\r\n <h2>Frequently Asked Questions<\/h2>\r\n <p>Get instant answers about our products, global logistics, technical support, and OEM\/ODM capabilities. Your trust, our priority.<\/p>\r\n <\/div>\r\n\r\n \r\n <div class=\"category-filter\" id=\"categoryFilter\">\r\n <button class=\"cat-btn active\" data-cat=\"all\">All Questions<\/button>\r\n <button class=\"cat-btn\" data-cat=\"products\">Products & Consumables<\/button>\r\n <button class=\"cat-btn\" data-cat=\"shipping\">Order & Shipping<\/button>\r\n <button class=\"cat-btn\" data-cat=\"service\">Service & Support<\/button>\r\n <button class=\"cat-btn\" data-cat=\"custom\">OEM \/ Customization<\/button>\r\n <\/div>\r\n\r\n \r\n <div class=\"faq-grid\" id=\"faqGrid\">\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd27 Which laser cutting spare parts & consumables do you offer?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>We stock a complete ecosystem for fiber and CO\u2082 laser systems, including:<\/p>\r\n <ul class=\"answer-list\">\r\n <li><i class=\"fas fa-circle\"><\/i> Laser nozzles (single\/double layer), protective windows, focus & collimating lenses<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Ceramic rings, cutting head sensors, OEM replacement modules<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Servo motors, drives, linear guideway bellows covers, water chillers, air compressors<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Dust collectors, fiber\/CO\u2082 laser sources, and complete laser head assemblies.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\u2699\ufe0f What press brake and guillotine shear parts are available?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>We provide precision tooling and hydraulic components for bending and shearing machines:<\/p>\r\n <ul class=\"answer-list\">\r\n <li><i class=\"fas fa-circle\"><\/i> Upper and lower dies (punches & dies), quick-release clamping systems<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Shear blades, backgauge systems, CNC controllers<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Optical grating \/ magnetic linear scales, high-pressure oil pumps, hydraulic valves<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Servo motors and drives for synchronized bending.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd25 Are your plasma consumables compatible with Hypertherm \/ Kjellberg?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes, we supply high-quality replacement parts compatible with major brands: Hypertherm, Kjellberg, Thermal Dynamics, and more. Our range includes electrodes, nozzles, swirl rings, shields, retaining caps, torch height control systems and CNC controller kits \u2014 offering excellent performance at competitive cost.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"shipping\">\r\n <div class=\"faq-question\">\r\n <span>\ud83c\udf0d Do you ship worldwide and how fast is dispatch?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Absolutely. Nantong Metatech ships to over 50 countries across Europe, Americas, Asia, Middle East, and Africa. We maintain a large ready stock in Nantong, China. Most standard parts ship <strong>same-day<\/strong> when ordered before our cut-off time. Express courier (DHL\/FedEx) and sea freight options are available. Typical delivery: 3\u20137 days for urgent air shipments, 15\u201330 days for economical sea freight.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"shipping\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udce6 Is there a minimum order quantity (MOQ) for spare parts?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>For most standard consumables (nozzles, lenses, electrodes, press brake tooling), we offer low MOQs \u2014 sometimes even single pieces for emergency replacement. However, volume discounts apply for bulk orders. For OEM\/ODM custom parts, we can discuss flexible MOQs based on your project requirements.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"service\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udee0\ufe0f What kind of after-sales service & repair do you offer?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Beyond spare parts supply, we provide professional <strong>on-site & remote technical support<\/strong> and repair coordination. Our team helps extend machine lifecycle for laser cutters, press brakes, plasma tables and shears. Services include:<\/p>\r\n <ul class=\"answer-list\">\r\n <li><i class=\"fas fa-circle\"><\/i> Fault diagnostics and spare parts replacement guidance<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Coordination of repair technicians for critical breakdowns<\/li>\r\n <li><i class=\"fas fa-circle\"><\/i> Preventive maintenance consulting and training.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"service\">\r\n <div class=\"faq-question\">\r\n <span>\u23f1\ufe0f How quickly do you respond to quote requests?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>We promise a <strong>response within 4 working hours<\/strong> for all RFQs and technical inquiries. Our dedicated sales engineers understand urgent production needs, and we strive to send pricing, availability, and lead times as fast as possible \u2014 often within 1-2 hours.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"custom\">\r\n <div class=\"faq-question\">\r\n <span>\u270f\ufe0f Do you offer OEM\/ODM or custom spare parts manufacturing?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes \u2014 <strong>Customization and OEM\/ODM<\/strong> are at our core. Our team of optical engineers, mechanical designers, and technical specialists works with clients to develop tailored solutions: custom press brake tooling, special laser optics, private label consumables, or unique laser head components. Share your specifications and we deliver prototypes and mass production.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd06 Do you supply parts for handheld or robotic laser welding?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Absolutely. We offer specialized optics and cooling for laser welding systems: welding nozzles, protective sapphire windows, focus lenses, collimators, reflector mirror sets, complete handheld laser welding heads, and welding-dedicated water chillers. Compatible with most fiber laser welding brands.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"shipping\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udea2 Can I order laser nozzles, press brake tooling & plasma electrodes together?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes! As a one-stop supplier, you can combine any items across our catalog (laser, press brake, plasma, welding, service tools) into a single order. This helps you consolidate freight costs, reduce administrative overhead, and benefit from wholesale pricing on mixed baskets. We handle export documentation and efficient packing.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"custom\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udcd0 What is the process for custom press brake tooling or laser head parts?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Simple 4-step process: <strong>1) Send drawings\/specs or samples \u2192 2) Engineering review & quotation \u2192 3) Prototype approval \u2192 4) Mass production & delivery.<\/strong> Our technical team works closely to ensure geometry, material grade, and coating meet your application. Fast lead times for prototypes.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"service\">\r\n <div class=\"faq-question\">\r\n <span>\ud83d\udd12 Do your consumables and parts come with warranty?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Yes. We provide a 6-12 month warranty (depending on part type) against manufacturing defects. For OEM-grade optics and key components, we offer extended support. Our quality control ensures each product meets or exceeds original specifications. In case of any quality issue, we offer replacement or refund as per our policy.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"faq-item\" data-category=\"products\">\r\n <div class=\"faq-question\">\r\n <span>\ud83c\udfed Which industries do you typically serve?<\/span>\r\n <i class=\"fas fa-chevron-down\"><\/i>\r\n <\/div>\r\n <div class=\"faq-answer\">\r\n <p>Metal fabrication, automotive parts, sheet metal workshops, heavy equipment manufacturing, aerospace component suppliers, and job shops. Any facility using laser cutters, press brakes, plasma tables, guillotine shears, or laser welders can benefit from our spare parts and maintenance services.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n<\/div>\r\n\r\n\r\n\r\n<script>\r\n \/\/ Accordion toggle\r\n const questions = document.querySelectorAll('.faq-question');\r\n questions.forEach(question => {\r\n question.addEventListener('click', () => {\r\n const answer = question.nextElementSibling;\r\n const icon = question.querySelector('i');\r\n answer.classList.toggle('show');\r\n question.classList.toggle('active');\r\n \/\/ optional: close others? keep independent for clarity\r\n });\r\n });\r\n\r\n \/\/ Category filter logic\r\n const filterBtns = document.querySelectorAll('.cat-btn');\r\n const faqItems = document.querySelectorAll('.faq-item');\r\n\r\n filterBtns.forEach(btn => {\r\n btn.addEventListener('click', () => {\r\n \/\/ update active class\r\n filterBtns.forEach(b => b.classList.remove('active'));\r\n 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