FAQ – Nantong Metatech Industry | Spare Parts & Service Help Center

METATECH INDUSTRY

Laser · Plasma · Press Brake · Guillotine Shear Spare Parts, Consumables & Service

Frequently Asked Questions

Get instant answers about our products, global logistics, technical support, and OEM/ODM capabilities. Your trust, our priority.

🔧 Which laser cutting spare parts & consumables do you offer?

We stock a complete ecosystem for fiber and CO₂ laser systems, including:

  • Laser nozzles (single/double layer), protective windows, focus & collimating lenses
  • Ceramic rings, cutting head sensors, OEM replacement modules
  • Servo motors, drives, linear guideway bellows covers, water chillers, air compressors
  • Dust collectors, fiber/CO₂ laser sources, and complete laser head assemblies.
⚙️ What press brake and guillotine shear parts are available?

We provide precision tooling and hydraulic components for bending and shearing machines:

  • Upper and lower dies (punches & dies), quick-release clamping systems
  • Shear blades, backgauge systems, CNC controllers
  • Optical grating / magnetic linear scales, high-pressure oil pumps, hydraulic valves
  • Servo motors and drives for synchronized bending.
🔥 Are your plasma consumables compatible with Hypertherm / Kjellberg?

Yes, we supply high-quality replacement parts compatible with major brands: Hypertherm, Kjellberg, Thermal Dynamics, and more. Our range includes electrodes, nozzles, swirl rings, shields, retaining caps, torch height control systems and CNC controller kits — offering excellent performance at competitive cost.

🌍 Do you ship worldwide and how fast is dispatch?

Absolutely. Nantong Metatech ships to over 50 countries across Europe, Americas, Asia, Middle East, and Africa. We maintain a large ready stock in Nantong, China. Most standard parts ship same-day when ordered before our cut-off time. Express courier (DHL/FedEx) and sea freight options are available. Typical delivery: 3–7 days for urgent air shipments, 15–30 days for economical sea freight.

📦 Is there a minimum order quantity (MOQ) for spare parts?

For most standard consumables (nozzles, lenses, electrodes, press brake tooling), we offer low MOQs — sometimes even single pieces for emergency replacement. However, volume discounts apply for bulk orders. For OEM/ODM custom parts, we can discuss flexible MOQs based on your project requirements.

🛠️ What kind of after-sales service & repair do you offer?

Beyond spare parts supply, we provide professional on-site & remote technical support and repair coordination. Our team helps extend machine lifecycle for laser cutters, press brakes, plasma tables and shears. Services include:

  • Fault diagnostics and spare parts replacement guidance
  • Coordination of repair technicians for critical breakdowns
  • Preventive maintenance consulting and training.
⏱️ How quickly do you respond to quote requests?

We promise a response within 4 working hours for all RFQs and technical inquiries. Our dedicated sales engineers understand urgent production needs, and we strive to send pricing, availability, and lead times as fast as possible — often within 1-2 hours.

✏️ Do you offer OEM/ODM or custom spare parts manufacturing?

Yes — Customization and OEM/ODM are at our core. Our team of optical engineers, mechanical designers, and technical specialists works with clients to develop tailored solutions: custom press brake tooling, special laser optics, private label consumables, or unique laser head components. Share your specifications and we deliver prototypes and mass production.

🔆 Do you supply parts for handheld or robotic laser welding?

Absolutely. We offer specialized optics and cooling for laser welding systems: welding nozzles, protective sapphire windows, focus lenses, collimators, reflector mirror sets, complete handheld laser welding heads, and welding-dedicated water chillers. Compatible with most fiber laser welding brands.

🚢 Can I order laser nozzles, press brake tooling & plasma electrodes together?

Yes! As a one-stop supplier, you can combine any items across our catalog (laser, press brake, plasma, welding, service tools) into a single order. This helps you consolidate freight costs, reduce administrative overhead, and benefit from wholesale pricing on mixed baskets. We handle export documentation and efficient packing.

📐 What is the process for custom press brake tooling or laser head parts?

Simple 4-step process: 1) Send drawings/specs or samples → 2) Engineering review & quotation → 3) Prototype approval → 4) Mass production & delivery. Our technical team works closely to ensure geometry, material grade, and coating meet your application. Fast lead times for prototypes.

🔒 Do your consumables and parts come with warranty?

Yes. We provide a 6-12 month warranty (depending on part type) against manufacturing defects. For OEM-grade optics and key components, we offer extended support. Our quality control ensures each product meets or exceeds original specifications. In case of any quality issue, we offer replacement or refund as per our policy.

🏭 Which industries do you typically serve?

Metal fabrication, automotive parts, sheet metal workshops, heavy equipment manufacturing, aerospace component suppliers, and job shops. Any facility using laser cutters, press brakes, plasma tables, guillotine shears, or laser welders can benefit from our spare parts and maintenance services.